TERMS AND CONDITIONS
These Terms and Conditions of Use govern the use of the SMS sending service provided by HAYMAN-WOODWARD, a company incorporated under the laws of Dubai.
1 – Acceptance of Terms
By accessing or using the Service, you agree to the terms described in this document. If you do not agree with any part of these Terms, you must not use the Service. These Terms are in accordance with the applicable laws and regulations, including, but not limited to, the Electronic Commerce Law (Federal Law No. 2/2019) and other relevant legislation.
2 – Service Description
The Service enables the sending of text messages (SMS) to phone numbers in various countries, intended for businesses, organizations, and individuals for communication, marketing, and notification purposes.
3 – Permitted Use: HAYMAN-WOODWARD
Agrees to use the Service exclusively for lawful and legal purposes. Sending SMS messages with content that:
• is illegal, discriminatory, or promotes hate speech,
• infringes intellectual property rights, such as copyrights or trademarks,
• involves fraud or any fraudulent activity,
• contravenes ethical norms or the values established by applicable law, including principles of good faith and respect for good customs, is prohibited.
• By completing our forms and selecting the relevant checkbox, I consent to receive SMS notifications from HAYMAN-WOODWARD with updates and information. Standard message and data rates may apply. Reply STOP to unsubscribe.
4 – User Responsibilities
The Client is responsible for:
• Ensuring that the phone numbers provided are valid and belong to the intended recipients,
• Obtaining prior consent from the recipients, as required by the Federal Personal Data Protection Law,
• Maintaining the confidentiality of information related to the Service.
5 – Limitation of Liability
The company will not be held responsible for any failure in message delivery or issues arising from external factors, such as telecommunication network failures, errors by phone operators, or blocks by local authorities.
6 – Applicable Law and Jurisdiction
These Terms will be governed by the laws of the United Arab Emirates, including the laws of Dubai and the DIFC. Any dispute related to the use of the Service will be resolved through arbitration, in accordance with the rules of the Dubai International Financial Centre (DIFC) and the DIFC Courts Arbitration Working Group.
7 – Privacy Policy
7.1 Data Collection
We will collect personal information such as name, phone number, email, and service usage data (e.g., sent numbers and delivery status), transparently and with the user’s consent, as required by the Federal Personal Data Protection Law.
7.2 Use of Data
The information collected will be used to:
• Process the requested SMS sends,
• Improve service quality,
• Send important notifications related to the service.
7.3 Data Sharing
We do not share personal data with third parties except when necessary to fulfill the purposes of the service or when required by law. We may share data with telecom operators or infrastructure providers as necessary to execute the service.
7.4 Data Storage and Protection
Personal data will be stored and protected according to best information security practices, with technical and organizational measures to prevent unauthorized access.
7.5 Cookies and Tracking Technologies
We use cookies to enhance user experience and analyze service usage.
7.6 User Rights
In accordance with the Federal Personal Data Protection Law, the user has the right to:
• Access, correct, or delete their personal data,
• Withdraw consent for personal data processing at any time,
• Request data portability.
7.7 International Data Transfers
If data is transferred outside the country, we will take appropriate measures to ensure that personal data protection is maintained in accordance with applicable laws.
7.8 Changes to Privacy Policy
The Privacy Policy may be amended periodically. Any changes will be communicated to users and will take effect immediately upon publication.
8 – Client Obligations
8.1 License of Use
We grant the Client a limited, non-exclusive, non-transferable, and revocable license to access and use the Service, exclusively for the purposes outlined in these Terms and in accordance with applicable legislation.
9 – Intellectual Property
9.1 Service Ownership
All intellectual property rights related to the Service, including software, content, design, graphics, and trademarks, are owned exclusively by HAYMAN-WOODWARD or its licensors.
9.2 Prohibited Use
The Client agrees not to modify, copy, distribute, sell, or create derivative works of the Service.
10 – Suspension and Termination
10.1 Suspension of Service
HAYMAN-WOODWARD may suspend or terminate access to the Service at any time, without notice, if the Client violates these Terms or applicable laws.
10.2 Termination
The Client may terminate their account and stop using the Service at any time. Termination of the account does not relieve the Client of their confidentiality obligations concerning the content provided.
Changes to Terms HAYMAN-WOODWARD reserves the right to modify these Terms at any time. Any changes will be communicated to clients and will take effect immediately upon publication. Continued use of the Service after such changes constitutes acceptance of the new Terms.
Contact
For any inquiries regarding these Terms and Conditions, please contact us at: it@hw.inc.